Yvonne Ng is the Co-Founder and Chief Visionary Officer of Orlig Sdn Bhd, a customer relationship management and customer experience technology company she co-founded in 2003. With more than 26 years of experience across banking, insurance, healthcare, public services and manufacturing, she is an experienced CX consultant and trainer who helps organisations translate strategy into operational improvements. Yvonne has led and advised regional projects across Malaysia, Indonesia, Singapore, Brunei and Cambodia, giving her an understanding of markets, regulatory environments and business cultures. Her work is grounded in Orlig’s belief that better business outcomes begin with listening: listening to customers, employees, operational signals and what the data is revealing. A Certified Customer Experience Specialist (CXS™), speaker and industry judge, Yvonne combines entrepreneurial experience with operational insight. She advocates sustainable growth: investing with purpose, borrowing with clarity, protecting cash flow and knowing when resilience and long-term control should take priority over expansion.