Yazrina Yahya is currently an Associate Professor at the Faculty of Information Science and Technology at UKM. She was seconded to the Higher Education Leadership Academy (AKEPT) as the Deputy Director for Centre Leadership Sustainability from 2020 – 2022.

Prior to her appointment at AKEPT, she was the UKM Director of Corporate Communication from 2019-2020 and the UKM Director of International Relations Centre (UKM Global) from 2015-2019. She was attached to AirAsia Berhad in 2012 as an Innovation and Strategic Analyst and was involved in various projects related to IT and innovation of AirAsia systems.

Her landmark contribution to Malaysia’s STEM development in Malaysia includes the establishment of the Science and Technology Foresight Malaysia 2050 Emerging Science, Engineering and Technology (ESET) Study. Her research works in the area of Service Science is established via her writings in a book “Service Excellence for Sustainability: Lessons from Malaysia, Japan and Taiwan”.