Carol Joseph is the Managing Director of NextGenHR and a business transformation leader with over 25 years of experience spanning organisational development, leadership, customer experience, operations, and people transformation across automotive, technology, digital services, and multinational environments. She has held senior leadership roles with  organisations including Honda Malaysia, TechnologyOne, Music Tribe, and Locus-T, where she   led large-scale change initiatives, culture transformation, leadership development, and organisational restructuring. Known for building high-trust, high-performance cultures, Carol brings a practical perspective on aligning business strategy with people strategy during periods of growth, disruption, and change. Having led multicultural teams across Asia, Europe, and Australia, she is passionate about helping organisations strengthen leadership credibility, employee engagement, and workplace transparency. At CPO Summit 2026, she shares insights on how trust and transparency are reshaping the employer-employee relationship and influencing organisational success in today’s evolving world of work.